Shipping Policy

Shipping Method 

We offer 3 shipping options for orders shipped within Indonesia, powered by SiCepat.

We ship to Malaysia, Singapore and Taiwan, powered by Rayspeed. For shipment to other countries, please contact us at hello@greater-good.co for further assistance. 

Shipping Fee

Shipping fees will vary depending on the quantity, size, weight and destination of your order.  An additional handling charge will be incurred for any package that requires special handling, which includes fragile and oversized items. Shipping rates are calculated at checkout after shipping address is entered.

Please keep in mind that our price does not include taxes or import duties. International customers are responsible for any additional costs imposed by the local government upon delivery to the destination country. 

Shipping Times

Please note that we operate Monday through Friday. Orders with verified payments are shipped within 24 hours, or the next business day if placed on weekends or public holidays. Shipping times do not include dispatch times; during high volume periods & sales dispatch times may vary. We are not responsible for shipping delays caused by the courier or customs clearance.

Domestic orders: Please allow 3- 5 working days for domestic shipping (Indonesia), depending on the destination. More distant cities might require longer shipping time. 

International orders: Please allow 5 – 15 working days for international shipping (outside Indonesia).

Tracking 

Once your order is shipped you will receive a confirmation shipping e-mail with your order’s tracking information. Please allow some time for the tracking information to be updated on the courier’s tracking page. If you haven’t received your order by the estimated shipping date, please contact us and allow us to assist you with tracking. We are not to be held responsible for any merchandise loss that may have occurred in transit.

Returns & Exchanges

All sales are final. Returns and exchanges are only applicable for defective products, provided that they are returned in their original packaging, in an unopened and unused condition.

If you have received a wrong item or a defective item, please notify us within 3 business days after receiving your order so that we can assist you promptly. 

Non-returnable and exchangeable items include:

•   Perishable or fresh food items with an expiration date of 7 days after the date of receipt
•   Pre-order items
•   Sale items

After reading our policy above and ensuring that your items are eligible for return, please e-mail us at hello@greater-good.co with the following information and we will assist you further:

•   Invoice number
•   Name
•   Contact number
•   A detailed information on how the item was damaged or defective
•   A photograph demonstrating the damaged area of the item
•   Whether you would prefer a refund or a replacement item 

Once your return is authorized and the product is received, we will perform an inspection and notify you on the status of your refund. If your return is approved, we will send you a replacement item, or initiate a refund as a store credit coupon that you can use for your next order. We regret that we are unable to refund postage costs, unless the return was a result of our error.